Services
A more comprehensive after-sales service system, a more timely problem-solving mechanism, and effective protection of customer interests
"Turnkey project" EPC project
Projects using EPC project general contracting mode are generally for projects with large investment scale, long construction period, relatively complex technology and strong uncertainty factors, which can achieve clear rights and responsibilities, fixed total price and quick profits.
Guided by the needs of customers, based on the test sample experiment, the project plan specified for use can provide the whole factory “turnkey” project from the process technology consultation, feasibility analysis, project coordination and management, product know-how, installation and commissioning, personnel training, after-sales service, etc., for the dedication and considerate service, can ensure that customers choose the rest assured, with peace of mind.
Contact EPIC Powder Machinery
Our Service Items
Service determines attitude, quality determines value.
01.
CUSTOMIZED SCHEME
We have mature solutions for various industries, including equipment selection, product process, mold selection, and auxiliary device selection. At the same time, for some special industries or products, we can also provide customized solutions to customers from the above aspects.
02.
MAINTENANCE AND UPGRADING
We have strong technical strength and considerate after-sales service capabilities. In addition to helping customers deal with machine tool and auxiliary device failures, we can also help customers restore, upgrade, and renovate old machines.
03.
SERVICE
We provide maintenance and upkeep services, mainly aimed at necessary maintenance and debugging for customers who experience precision decline, abnormal noise, shaking and other phenomena after long-term high-frequency use. At the same time, we provide replacement and debugging of vulnerable and consumable parts.
EPIC SERVIECE
20+ years of work experience in the ultrafine powder industry
Finer Material For Better World
30
Respond to technical inquiries within 30 minutes
24
Technical solutions available within 24 hours
2
Respond to complaints within 2 hours
48
Arrive at customer site within 48 hours
Our after-sales service team is always ready to diagnose and solve problems for you
Good After-sales Service
Production & Distribution
From design flow chart to delivery to yourhands, every link does not dare to slack.
Installation, Commissioning & Training
The successful and reliable operation of anyequipment must start with a careful andthorough arrangement, well-executedinstallation, commissioning and trialproduction.
Process Upgrade & Optimization
With the production of new research results,the resulting process upgrades will bring newchanges to your production.
Quality Assurance
Every process and every product needs to betested by strict quality inspection.
Partner Companies
EPIC offers the best quality and good service in 160 countries and areas in the world.
After-sale service
Three Guarantees Clause
The product comes with a three guarantee policy, with a warranty period of one year, but excluding vulnerable parts.
One year warranty
The equipment warranty period starts from the date of unit debugging and acceptance, and users are entitled to a one-year free warranty service for the entire machine with invoices and warranty certificates.
After-sales service
If there are any problems , you can provide complaint feedback. We guarantee to complete the problem identification within 24 hours, and assist domestic (foreign) customers in solving problems within 3 days.
FAQ
EPIC Powder Machinery has been engaged in the production of powder equipment for more than 20 years, focusing on technology research and development and product control. The high requirements for product quality are also the absolute requirements for our customers to be serious and responsible. We are deeply aware that product quality is the foundation of a company's long-term development. Because of this, our requirements for quality control must be comprehensive, multi-level, and high standards.
About two months. Our machines are a non-standard customized product, and the production of each main component is put into production after signing the contract. Therefore, our production cycle is about 1-2 months.
By ship. After the production of the machines is completed, we first package and put it into a container, and ship it by sea. (Cost allocation).
EPIC Powder Machinery producing machines are non-standard customized products. We select and design the plan according to the customer's needs, and make proposals based on the experimental data of the customer's material or past experience and data. After meeting the customer's requirements, start manufacturing. Therefore, our products meet the production requirements of customers, and we provide customers with comprehensive guidance and installation services, and strive to solve customers' production and installation problems.
EPIC Powder Machinery's products are very cost-effective in the same industry. From product quality, performance, price to our after-sales service, we tailor-made for customers in accordance with the industry's high standards. EPIC is committed to achieving the integration of production and research, while repaying the trust of customers with high-quality services.
EPIC Powder Machinery has a large technical team that can provide on-site installation guidance and online installation guidance, from receiving the goods to putting it into production, to solve the customer's worries.
Our company has passed ISO quality management system certification and intellectual property system certification. Equipment exported to the EU can also provide CE certification, and equipment exported to Russia can provide EAC certification.
EPIC Powder Machinery has a large technical team that can provide on-site installation guidance and online. installation guidance, from receiving the goods to putting it into production, to solve the customer's worries.
EPIC Powder Machinery is committed to building a professional service team for customers. After-sales service is our key area. We can provide you with a 1 year warranty and professional on-site installation technical guidance. Each set of products will be there is a set of fragile accessories, at the same time, EPIC can provide you with a free production line upgrade program for the products you purchase.
About two months. Our machines are a non-standard customized product, and the production of each main component is put into production after signing the contract. Therefore, our production cycle is about 1-2 months.
By ship. After the production of the machines is completed, we first package and put it into a container, and ship it by sea. (Cost allocation)
EPIC Powder Machinery producing machines are non-standard customized products. We select and design the plan according to the customer's needs, and make proposals based on the experimental data of the customer's material or past experience and data. After meeting the customer's requirements, start manufacturing. Therefore, our products meet the production requirements of customers, and we provide customers with comprehensive guidance and installation services, and strive to solve customers' production and installation problems.
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QUESTIONS ?
We do not only promise quality, but also individual consulting. Let us start your project together.